Warranty Returns Policy
Petroleum Equipment Incorporated of Kansas City’s sole warranty obligation shall be the honoring of the manufacturer’s factory warranty for items that were sold by Petroleum Equipment Incorporated of Kansas City.
If an item not purchased from Petroleum Equipment Incorporated of Kansas City is submitted for warranty replacement, Petroleum Equipment Incorporated of Kansas City may, at its discretion, provide a replacement item, but in this case we will impose a handling fee of $15.00 or 15% of the list price of such item, whichever is greater, per item, to defray our processing costs.
All warranty items must be returned to Petroleum Equipment Incorporated of Kansas City with all required paperwork, such as a Petroleum Equipment Incorporated of Kansas City RGA, and any manufacturers warranty service reports or claim forms. Please call if you have any questions regarding requirements for particular items. Items received without proper documentation will be returned to you for correction and re-submittal.
If a defective part is first returned to Petroleum Equipment Incorporated of Kansas City for replacement, the replacement will be shipped to you at no charge.
If a replacement part is ordered in advance of returning defective item, you will be invoiced at your regular price for that part. If the defective part is returned within 15 days, Petroleum Equipment Incorporated of Kansas City will credit the warranty items on original invoice. If the part is not returned within 15 days, the invoice for the replacement part will need to be paid in accordance with your payment terms. If the part is then subsequently returned, Petroleum Equipment Incorporated of Kansas City will not issue credit against the replacement invoice, but will withhold credit until credit is issued to Petroleum Equipment Incorporated of Kansas City.
RETURN GOODS AUTHORIZATIONS
In order to abide by manufacturer’s return guidelines, Petroleum Equipment Incorporated of Kansas City obtained RGA’s will have the following validations:
“Returns To Stock” RGA’s will be valid for 30 days from date of issuance.
“Warranty Return” RGA’s will be valid for 15 days from date of issuance.
“Core Credit & Exchange” RGA’s will be valid for 15 days from date of issuance.
SPECIAL NOTE
Although Petroleum Equipment Incorporated of Kansas City may issue an RGA to send items back for credit, that does not insure you will receive credit for those items.
Return to stock items will be inspected by Petroleum Equipment Incorporated of Kansas City to make sure item is unused and clean or, original packaging unopened.
Core and warranty returns will need to be inspected and accepted by manufacturer before Petroleum Equipment Incorporated of Kansas City will issue credit for items.
Petroleum Equipment Incorporated of Kansas City reserves the right to withhold or reverse any credit given for parts that are subsequently rejected by the manufacturer.