Returned Good and Core Return Policy
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RETURNED GOODS POLICY
Our return policy is intended for timely processing of returns and issuance of credit to our customers. Failure to adhere to these guidelines may result in delays or loss of credit. Written communication or confirmation will also greatly aid in assuring proper processing.
All returns will require a written Return Goods Authorization (RGA) from Petroleum Equipment Incorporated of Kansas City. All returns should be sent to one of our Petroleum Equipment Incorporated of Kansas City facilities, along with a copy of the RGA and the RGA# should be written on the outside of all boxes. Under no circumstances should any items be returned directly to the manufacturer or other party unless prior written authorization is obtained from Petroleum Equipment Incorporated of Kansas City.
To receive authorization to return material, customers must contact PEI to make a Return Goods Request from the Petroleum Equipment Incorporated of Kansas City branch handling the account.
RETURNS TO STOCK
Items should not be returned without prior authorization from Petroleum Equipment Incorporated of Kansas City.
In the case of an error on the part of Petroleum Equipment Incorporated of Kansas City, items will be accepted back within 30 days of shipment for full credit.
Petroleum Equipment Incorporated of Kansas City will accept a return of regularly stocked items up to 10% of the amount of each invoice without a restocking charge. This is intended to allow our customers a slight overage on materials such as pipe and fittings on construction orders. However, all items returned must be clean, undamaged, and in original containers. Also, fiberglass pipe will only accepted in full lengths, and flexible pipe will only be accepted in minimum of 100 feet continuous lengths. This allowance will not apply to specially ordered items or repair parts.
Return of all other items will be at the discretion of Petroleum Equipment Incorporated of Kansas City and, if accepted for return, will be subject to restocking charges to cover costs incurred by Petroleum Equipment Incorporated of Kansas City, including factory restocking charges, processing costs and return shipping to the manufacturer. The standard restocking charge will be 20%, but may be higher due to certain vendor return policies.
DAMAGE OR LOSS IN SHIPMENT
It is the customer’s responsibility to inspect shipments upon delivery and note any damage in writing on the bill of lading at the time of delivery. The customer should also notify Petroleum Equipment Incorporated of Kansas City immediately upon receiving a damaged shipment to arrange for a replacement.
The customer should confirm that the number of boxes received matches the bill of lading at the time of delivery. Shortages due to a loss by the carrier cannot be rectified if not noted by recipient at the time of delivery.
The customer should inspect all items for concealed damage and loss within 3 days of receiving the shipment and notify Petroleum Equipment Incorporated of Kansas City if any such damage or loss is noted.
No damaged materials should be returned to Petroleum Equipment Incorporated of Kansas City without prior authorization. Such items will often need to be held for inspection by the freight company at the location where received.
CORE RETURNS (Repair & Return & Non-Warranty)
Cores will be accepted on a like-for-like basis, according to the parameters listed on our core return policy, against advanced shipments of exchange parts.
Cores returned in advance for Repair and Return will be processed immediately, on a like-for like (or available upgrade) basis, upon receipt of exchange part.
See attached Core Return policy for individual return time frames allowable to receive a core credit.
WARRANTY RETURNS
Petroleum Equipment Incorporated of Kansas City’s sole warranty obligation shall be the honoring of the manufacturer’s factory warranty for items that were sold by Petroleum Equipment Incorporated of Kansas City.
If an item not purchased from Petroleum Equipment Incorporated of Kansas City is submitted for warranty replacement, Petroleum Equipment Incorporated of Kansas City may, at its discretion, provide a replacement item, but in this case we will impose a handling fee of $15.00 or 15% of the list price of such item, whichever is greater, per item, to defray our processing costs.
All warranty items must be returned to Petroleum Equipment Incorporated of Kansas City with all required paperwork, such as a Petroleum Equipment Incorporated of Kansas City RGA, and any manufacturers warranty service reports or claim forms. Please call if you have any questions regarding requirements for particular items. Items received without proper documentation will be returned to you for correction and re-submittal.
If a defective part is first returned to Petroleum Equipment Incorporated of Kansas City for replacement, the replacement will be shipped to you at no charge.
If a replacement part is ordered in advance of returning defective item, you will be invoiced at your regular price for that part. If the defective part is returned within 15 days, Petroleum Equipment Incorporated of Kansas City will credit the warranty items on original invoice. If the part is not returned within 15 days, the invoice for the replacement part will need to be paid in accordance with your payment terms. If the part is then subsequently returned, Petroleum Equipment Incorporated of Kansas City will not issue credit against the replacement invoice, but will withhold credit until credit is issued to Petroleum Equipment Incorporated of Kansas City.
RETURN GOODS AUTHORIZATIONS
In order to abide by manufacturer’s return guidelines, Petroleum Equipment Incorporated of Kansas City obtained RGA’s will have the following validations:
“Returns To Stock” RGA’s will be valid for 30 days from date of issuance.
“Warranty Return” RGA’s will be valid for 15 days from date of issuance.
“Core Credit & Exchange” RGA’s will be valid for 15 days from date of issuance.
SPECIAL NOTE
Although Petroleum Equipment Incorporated of Kansas City may issue an RGA to send items back for credit, that does not insure you will receive credit for those items.
Return to stock items will be inspected by Petroleum Equipment Incorporated of Kansas City to make sure item is unused and clean or, original packaging unopened.
Core and warranty returns will need to be inspected and accepted by manufacturer before Petroleum Equipment Incorporated of Kansas City will issue credit for items.
Petroleum Equipment Incorporated of Kansas City reserves the right to withhold or reverse any credit given for parts that are subsequently rejected by the manufacturer.
CORE RETURN POLICY
Over the years, suppliers of exchange parts have tightened their policies for returning cores. In turn, we are forced to do the same. Exchange items are sold on a “Core Credit Upon Return” basis, in the expectation that cores will be returned to Petroleum Equipment Incorporated of Kansas City within a few days of your receipt of the part. This allows us to recover the cost of the core from the supplier, which we in turn pass on to you, our customer. If we do not meet the manufacturer’s time limitations, we do not receive our core credit and therefore cannot issue core credit to you, our customer. In order to avoid this added expense we find it necessary to set definite time limits on core returns.
IN ORDER TO RECEIVE CORE CREDIT
You must obtain a Return Goods Request form to be filled out. Please request a form from the sales department of the facility handling your account.
The form must be filled out and emailed or faxed to Petroleum Equipment Incorporated of Kansas City.
Cores must be received at Petroleum Equipment Incorporated of Kansas City within 15 days* of invoice, with RGA as your return packing slip.
Cores received after this time and/or without Petroleum Equipment Incorporated of Kansas City will be returned, uncredited.