Field Service Technician

Field Service Technician

• Petroleum Equipment, Inc. of Kansas City
• Fuel Systems Design, Construction, Service and Repair
• Kansas City, MO 64106

Full Job Description:

Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations. Our services include fuel system design, project management, installation, start-up, equipment maintenance and parts replacement.  Our Pledge is “Doing it Right, on Time, the First Time, Every Time”. This mindset has held true over 25 years and continues to define our customer-centric, details-focused approach to business to this day.

The Field Service Technician, will provide onsite and first level support to PEI customers. Our Field Service Technician is a self-motivated, self-directed, meticulous, punctual, and work independently in a fast-paced environment. They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times. Multi-tasking, effective listening, and clear communication are key to the success of this position. This position reports to the Product Support Leader; and will have the opportunity to grow into additional responsibility and leadership, as the company grows and expands.

Candidates for this position must be authorized to work in the United States. Capped financial assistance is available for relocation. 

Duties & Responsibilities:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures, safety measures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Qualifications:

• Technical School or 5+ years equivalent experience in a comparable industry
• Familiarity with mobile tools and applications
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Ability to build, maintain, and contribute to a positive team workplace
• Meets productivity standards, quality metrics, and completes work in a timely manner
• Adhere to compliance requirements at all times
• Critical thinking, quick decision making, and using reason while dealing with emotional topics
• Identify and resolve issues timely by gathering and analyzing information skillfully, developing alternative solutions
• English literacy, speaks clearly and persuasively in a positive manner even in negative situations
• Excellent attention to detail and accuracy of work
• Technical competence with mechanical functions and specialized equipment repair

Benefits:

• 401(k) and 401(k) matching
• Dental, Vision & Life insurance
• Disability insurance
• Health insurance
• Paid time off